01 Refund Eligibility

Refund requests are reviewed based on the order status, service activation, payment status, usage, and the reason for the request.

• The 7-day money-back period applies to the customer's first eligible VPS order only.
• The service must not have been used for prohibited or abusive activity.
• Refund requests must be submitted within the applicable refund period.
• Refund eligibility does not automatically apply to renewals, upgrades, or additional orders.

02 New VPS Orders

New VPS orders may qualify for a refund when the request meets the applicable refund period and the service has not been used in a way that conflicts with this policy or the Terms of Service.

• Refund requests should be submitted within the applicable 7-day period for an eligible first order.
• Order and payment information may be reviewed before approval.
• Refunds are normally returned through the original payment method where supported.
• Processing times may depend on the payment provider.

03 VPS Activation & Service Completion

A VPS order is considered completed when the VPS has been provisioned and the required service information or access details have been provided to the customer.

For service issues occurring after activation, customers should contact support first so LoraVPS can review the issue and determine whether troubleshooting, correction, replacement, service credit, or refund is appropriate.

04 Technical Problems

If your VPS cannot be used because of a service-related technical issue, contact support with the order number and a clear description of the problem.

• Account or order information is incorrect.
• VPS provisioning has not been completed as expected.
• Required access information has not been received.
• A service-related issue prevents normal use of the purchased VPS.

LoraVPS may first attempt to resolve the issue. If the issue cannot be reasonably resolved, a refund or another appropriate resolution may be considered.

05 Duplicate Payments

If the same VPS order was accidentally paid more than once, contact support as soon as possible with the relevant transaction information.

• Duplicate payments are reviewed against the corresponding order.
• Confirmed duplicate payments may be refunded.
• Refunds are normally sent through the original payment method.

06 Renewals & Recurring Charges

Renewal payments are not automatically covered by the first-order 7-day money-back period.

• Renewal charges are separate from a customer's first eligible order.
• Refund requests for renewals are reviewed on a case-by-case basis.
• Customers should contact support promptly if a renewal charge was unexpected.
• Where applicable, cancellation should be requested before the next billing cycle.

07 Upgrades, Downgrades & Additional Services

VPS upgrades, downgrades, add-ons, extensions, and additional services are not automatically covered by the first-order refund period.

If an incorrect charge or service change occurs, contact support with the order number and transaction details so the request can be reviewed.

08 Non-Refundable Situations

A refund may be declined in situations including, but not limited to:

• Requests submitted after the applicable refund period.
• Renewals or recurring charges that are outside an applicable refund arrangement.
• Upgrades, additional services, or add-ons that are not separately eligible.
• Services used for prohibited, fraudulent, abusive, or unlawful activity.
• Account suspension or termination caused by a customer's violation of the Terms of Service.
• Resource usage or configuration issues caused by the customer's own applications or administration.
• Requests based only on dissatisfaction with third-party software or applications installed by the customer.

09 Abuse, Fraud & Policy Violations

Refund eligibility does not protect activity that violates the LoraVPS Terms of Service, Acceptable Use requirements, or applicable law.

• Fraudulent transactions or intentionally misleading order information.
• Abuse of refund or promotional policies.
• Malicious or unlawful server activity.
• Attempts to bypass service restrictions or security controls.
• Repeated creation of accounts or orders to obtain refund benefits.

Where an account is suspended or terminated because of a policy violation, any refund request will be reviewed separately from the enforcement action.

10 Refund Request Process

Follow these steps when requesting a refund from LoraVPS Store.

11 PayPal & Payment Disputes

LoraVPS uses PayPal as a payment method where available. Payment processing is handled according to the applicable payment provider's terms and policies.

If you experience an issue with an order, please contact LoraVPS first so the matter can be reviewed and resolved directly where possible.

This Refund Policy does not remove or replace any rights or procedures provided by PayPal, your card issuer, or applicable law.

12 Refund Method & Timing

13 Policy Changes

LoraVPS Store may update this Refund Policy when service offerings, payment methods, operational processes, or applicable requirements change.

The version published on this page is the version applicable to current orders, subject to any mandatory rights under applicable law.